A FLISOL critic

Once again, I was invited by several different groups to be present at FLISOL, a quite interesting phenomenon: FLISOL (Latin-american Free Software Installation Festival) is s very large-scale, very loosely coordinated thing put together for five years already in over 200 cities in basically every Latin American country. Go to the FLISOL page, it is quite interesting to try to understand it!

Now, I don't like FLISOL. I managed to avoid it in 2005 and 2006; in 2007, I was present at a FLISOL, although I didn't know beforehand it was the reason for the conference I was invited to. In 2008 and 2009 I took part for reasons I should not go into right now. This year, again, I will not be part of any of its activities (regardless of rumors to the contrary – I was invited to be present at a panel on ACTA, but I have not followed the topic enough to be aware of anything besides the very basic aspects, I have no authority to speak about it; I told the organizers I would like to be there as part of the audience, but not present the topic. And I am quite work-stressed, so I doubt I'll make it). Why am I against FLISOL?

FLISOL itself, as I said, is a positive and interesting phenomenon, and I have enjoyed the conference cycles which often happen together with it. What I am against is installfests – In my opinion, in the stage we are at today, instead of promoting Free Software, an install-fest just works against it.

Free Software –Linux-based distributions at least– is widely known already, as a concept, even though most people dare not come anywhere close to it. Few people outside our already consolidated groups recognize programs such as the Mozilla and OpenOffice suites as being also Free Software, and valuable, quality alternatives for their everyday needs in the environments they currently use.

If we need to show how to install and understand the GNU/Linux ecosystem to people who have not got close, it is not IMHO to end users. Installing a GNU/Linux system is easy enough for anybody interested in doing it, or at least, for him to request a one-on-one help session, handholding and understanding the basic ideas. We need, in any case, for the computer corner shop technicians to be somewhat acquinted, at least with the basics, at least with one popular distribution (and with the fact that there are many, and that they are different).

People who have not had the curiosity and courage to try to install Linux by themselves do not need to be evangelized (a verb that should be out of our vocabularies by now, as that phase in our movement should be over by now) – End users have simple needs: Things should work, and be as surprise-free as possible. They don't want to depend on a specific time-starved person (or even on a small group of people, all of which have a sanctity delirium/aura). When they go to technical support, they expect the problem to be solved – Not even understanding what was wrong. End users are willing to pay a small fee to anybody to help them solve their problems.

The key word is anybody. If we (myself, or me and my 10 friends who were there at the gathering, or any sufficiently defined small group) are the only support point for the OS, it is no good. Online support forums are not good either, in my experience, as the end user will prefer just lugging the computer to the nearest technician and get it fixed. Even if fixed means just installing one more readily-available package (not to mention, of course, when an update breaks something).

I have witnessed, after an install fest, people walk very happy with their new system as a new toy. After a week or two, they cannot install the latest virus^Wscreen saver, or a legitimate program they need for their work. As it does not work, they take the computer to the technician... Who will end up formatting his system and installing something more usual.

On the other hand, some people prefer installing a dual-boot system – That guarantees the user will feel he is carrying some kind of moral superiority on his computer, and will often remember he has something Not Evil. This will often happen, of course, at boot time – When they see GRUB at boot time, and rush to select Windows before That Strange Thing starts up.

Anyway... Go ahead, install Free Software, enjoy the day. The conference cycles are usually interesting, and are the best part of it all — I'm not saying you should stop doing it. But I'd urge you to take the focus away from the mass-installs, which become often just lost work (even detrimental to furthering Free Software). Try to see things as a non-technically-interested user would. Try to design ways to get corner shop technicians interested. Maybe that can be useful in the long run.